POLICIES / HOW TO CHOOSE YOUR STYLIST
Multi-Level Pricing System & Level One
Julio Angel Hair Studio offers a multi-level pricing system. The level is determined by the stylists’ years of experience, education and demand for service. All stylist have completed their courses and training under the Owner and are then promoted to a Level One. The Level One level allows them to perfect the skills they have been taught and expand their clientele. Color formulations, haircuts and styling presented by the Level One require extra time please be prepared to allow for extra time in your schedule, as they are overseen by our Level Fours to ensure accuracy. Your patience is greatly appreciated.
Time Required and Charges for Service(s)
Pricing of services will increase depending on the time accumulated for the stylist to preform the service(s). Additional charges will be applied depending on how much product is used to achieve the look desired.
In an effort to keep the atmosphere tranquil for all our clients we ask when entering the salon please put your phone on silent or vibrate. If you need to speak on the phone we ask you do so outside.
If you are running more than 10 minutes behind your appointment or the scheduled services may not be fulfilled. Your technician will do his/her best to accommodate you.
If you must reschedule or cancel, we do have a same day/24 hour cancellation policy. Please notify us 24 hours prior to appointment. First offense, we will have to take your credit card number. Second offense, your card will automatically be charged for 50% of the services you were scheduled for. If you fail to arrive for a scheduled appointment, this is considered a “no show”. We will need your credit card number to book any future appointments. If you choose to, “no show” again, your card will be charged for 100% of the appointment that was missed.
If you are unhappy with the color or haircut the stylist has performed, we do offer re-do services of no charge, but must be within the week of their initial appointment which those services were performed. All re-do’s are done by the stylist that performed the initial service. This allows the stylist to rectify the situation and meet your needs. Blowouts are not included in re-do services and if desired there will be a charge. Certain circumstances do apply
Retail must be returned within 2 weeks for full refund. Must be unopened and unused. REDKEN Touch Up kits cannot be returned.
Forms of Payment
We reserve the right to change prices and services at anytime without notification. We accept all major credit cards, gift cards, cash and checks.
Gratuities are not included in the price of your services, but are gladly accepted. We accept gratuities in the form of cash or check made out to your technician. We are unable to add gratuities to your credit card or checks.
While we love children, some of us even have a few, we do not have the facilities to care for them. So for safety and insurance reasons, please only bring them in if they can sit quietly and be kept occupied, unsupervised. We do not want to compromise the relaxation of our guests. Children ages 12 and under receiving a service must be accompanied by an adult not receiving a service. Your understanding is greatly appreciated.
Blowouts are to be used with the stylist you purchased the package with. You may NOT swap blowouts between different stylists or between clients. If you wish to receive flat iron/hot tool with your blowouts, we will incorporate that charge into your blowout package when purchased. If you wish to receive flat iron/hot tool with only one blowout, you will pay the different during check out.
All hair extension services require a prior consultation. This is implemented so we are able to order the correct bundles of hair, length and colors. A 50% deposit is required to secure appointment. This is non-refundable
Julio Angel Hair Studio reserves the right to refuse service to anyone for any reason.