POLICIES / HOW TO CHOOSE YOUR STYLIST


Multi-Level Pricing System & Junior Stylist

Julio Angel Hair Studio offers a multi-level pricing system. The level is determined by the stylists’ years of experience, education and demand for service. All stylist have completed their courses and training under the Master Designer and are then promoted to a Junior Stylist. The Junior Stylist level allows them to perfect the skills they have been taught and expand their clientele. Color formulations, haircuts and styling presented by the Junior Stylist require extra time please be prepared to allow for extra time in your schedule, as they are overseen by our Artistic Designers to ensure accuracy. Your patience is greatly appreciated.

 

Atmosphere

In an effort to keep the atmosphere tranquil for all our clients we ask when entering the salon please put your phone on silent or vibrate. If you need to speak on the phone we ask you do so outside.

 

Arrival

If you are running more than 10 minutes behind your appointment or the scheduled services may not be fulfilled. Your technician will do his/her best to accommodate you.

 

Appointments/Cancellations

If you must reschedule or cancel, we do have a same day/24 hour cancellation policy. Please notify us 24 hours prior to appointment.  First offense, we will have to take your credit card number. Second offense, your card will automatically be charged for 50% of the services you were scheduled for. If you fail to arrive for a scheduled appointment, this is considered a “no show”. We will need your credit card number to book any future appointments. If you choose to, “no show” again, your card will be charged for 100% of the appointment that was missed.

 

Re-do Services

If you are unhappy with the color or haircut the stylist has performed, we offer re-do services of no charge, but must be within the week of their initial appointment which those services were performed. All re-do’s are done by the stylist that performed the initial service. This allows the stylist to rectify the situation and meet your needs. Blowouts are not included in re-do services and if desired there will be a charge.

 

Product Return

Retail must be returned within 2 weeks for full refund. Must be unopened and unused. REDKEN Touch Up kits cannot be returned.

 

Forms of Payment

We reserve the right to change prices and services at anytime without notification. We accept all major credit cards, gift cards, cash and checks.

 

Gratuity

Gratuities are not included in the price of your services, but are gladly accepted. We accept gratuities in the form of cash or check made out to your technician. We are unable to add gratuities to your credit card or checks.

 

Child Safety

While we love children, some of us even have a few, we do not have the facilities to care for them. So for safety and insurance reasons, please only bring them in if they can sit quietly and be kept occupied, unsupervised. We do not want to compromise the relaxation of our guests. Children ages 12 and under receiving a service must be accompanied by an adult not receiving a service. Your understanding is greatly appreciated.

 

Blowout Packages

Blowouts are to be used with the stylist you purchased the package with. You may NOT swap blowouts between different stylists or between clients

 

Julio Angel Hair Studio reserves the right to refuse service to anyone for any reason.